1. Introduction

Welcome to Channel Letter Designer (“Software”), a software-as-a-service (SaaS) platform designed specifically for sign shops. By subscribing to and using our Software, you agree to abide by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you may not use the Software.

2. Subscription and Payment

  • The Software is available through various monthly subscription plans.
  • Users must ensure timely payment of their subscription fees.
  • If payment is not received within two (2) days of the due date, the account will be suspended until payment is made.
  • If a subscription is canceled, no refunds will be issued for the remainder of the subscription period; however, users will retain access until the current term expires.
  • If a sign shop has multiple locations, a single subscription cannot be used for multiple locations or websites. A multi-location plan must be purchased, and a separate subscription must be obtained for each location.

3. Features and Usage

  • The Software allows sign shops to integrate the sign designer into their websites.
  • Sign shops and their customers can create signs by selecting colors, fonts, and sizes.
  • Users can create ready-to-use sign templates for their customers.
  • All created signs will automatically appear under “Projects.”
  • Sign shops can set up workflow statuses for their projects.
  • Users can create employee accounts for team management.
  • The “Designer Integration” page provides instructions for integrating the sign designer into a website.

4. Account Management

  • The master account holder is responsible for creating and managing employee accounts.
  • Users are responsible for maintaining the confidentiality of their login credentials.
  • Any misuse or unauthorized access should be reported immediately.

5. Data Ownership and Privacy

  • Users retain ownership of the sign designs and projects created using the Software.
  • We do not sell or share user data with third parties except as required by law.
  • We implement security measures to protect user data, but we cannot guarantee complete security.

6. Cancellation, Suspension, and Termination

  • Users may cancel their subscription at any time.
  • Canceled subscriptions will remain active until the end of the current billing cycle.
  • If an account is suspended due to non-payment and remains unpaid, it may be permanently deactivated.
  • We reserve the right to cancel or suspend any user account if we determine, at our sole discretion, that the user has violated these Terms and Conditions.
  • Any attempt to use a single subscription for multiple locations without the appropriate multi-location plan may result in immediate suspension or termination of the account without refund.

7. Service Availability and Updates

  • We strive to provide continuous and reliable access to the Software.
  • Scheduled maintenance and updates may occur, potentially causing temporary downtime.
  • We reserve the right to modify, enhance, or discontinue certain features without prior notice.

8. Limitation of Liability

  • The Software is provided “as-is” without any warranties or guarantees.
  • We are not responsible for any data loss, downtime, or business interruptions resulting from the use of the Software.
  • The user assumes all risks associated with the use of the Software.

9. Prohibited Use

  • Users may not use the Software for any unlawful activities.
  • Reverse engineering, copying, or distributing the Software without permission is strictly prohibited.
  • Misuse of the Software may result in account termination.

10. Modifications to Terms

  • We reserve the right to update or modify these Terms at any time.
  • Continued use of the Software after modifications constitutes acceptance of the updated Terms.

11. Governing Law

  • These Terms are governed by and construed in accordance with the laws of United States of America.
  • Any disputes arising from these Terms shall be resolved in the courts of United States of America.

12. Contact Information

For any inquiries regarding these Terms, please contact us.

By using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.